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Conflict Management and Negotiation Skills for Internal Auditors

By: Joan Pastor, PhD

When internal auditors interact with people across their organizations, they are bound to run into disagreements. Understanding how people think and act (including yourself), can help you to more effectively deal with them when things get challenging. 

You will also benefit from receiving a great number of tips, practices, suggestions, ideas and skills that will help you to better manage relationships and get better audit results. 

The real-life experiences of thousands of auditors are reflected in the pages of this valuable book. Learn how to:

  •       Deal with conflicts
  •       Avoid potential conflicts
  •       Understand how to manage differing positions while negotiating your position 

The book is designed to give both clarity into human nature as well as practical skills and suggestions for dealing with people in a wide range of challenging situations. 

The author, Joan Pastor, PhD has served as a private consultant and trainer to the audit profession for more than 20 years. One of the very few official clinical and industrial/organizational psychologists in the world, she wrote this book after starting a program based on in-depth research on conflict management and negotiation. 

 

Collaborative Auditing

By: James Pelletier, CIA, CGAP, and Yuki Matsuura, CCSA, CRMA, CPA

 

The role internal auditors play within their organizations continues to evolve, bringing new opportunities to consistently deliver value through quality work.

Collaborative Auditing provides guidance through an understanding that internal audit’s responsibility goes beyond individual audit engagements to ensuring that key stakeholders are left with the knowledge and tools they need to improve processes and address the root causes of issues within their organizations. 

With step-by-step guides, auditors will learn how to effectively use these tools. Auditors will gain: 

  • A more robust audit process focused on adding value in support of the organization’s key objectives.
  • Tools and techniques to effectively engage management and build stronger professional relationships with key stakeholders.
  • A framework for addressing the root cause of issues and providing high-impact insights to management.

Maximize your competency by going beyond the traditional internal auditor’s role to use the audit process to engage and educate key stakeholders in managing their risk and meeting their objectives more effectively.

 

People-Centric Skills Interpersonal and Communication Skills for Auditors and Business Professionals

By: Danny M. Golberg & Manny Rosenfield

 

People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills– whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments

In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons.People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include:  

  •          Conflict Management
  •          Coaching and Mentoring
  •          Building an Effective Team and Team Dynamics
  •          Team Leadership
  •          Partnering and Relationship Building
  •          Effective Meeting Practices
  •          Brainstorming and Multivoting
  •          Assessing Corporate Culture
  •          Active Listening
  •          Non-verbal Communications
  •          Consensus Building

These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box.People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.

 

10 Key Techniques to Improve Team Productivity: A Guide to Developing Your Team's Full Potential

By: Hernan Murdock, CIA

 

More is being asked of internal auditors than ever before. As a result, diligent efforts are needed to provide a workplace environment where individuals can achieve their full potential and, in the process, contribute to the successful execution of internal audit projects.  

Leadership is an essential ingredient for team effectiveness. It goes beyond budgets, work papers, and reports. It means knowing people, connecting with them, and helping them achieve things they didn't think they could achieve.  

This book offers a step-by-step approach to: 

  •       Hiring the right people.
  •       Giving them a compelling vision.
  •       Communicating with them.
  •       Managing, leading, and delegating.
  •       Motivating the team.
  •       Evaluating fairly and often.
  •       Recognizing their contributions.
  •       Developing their capabilities.  

An increasing body of knowledge is emerging regarding team dynamics. For internal auditors, who typically spend most of their time working on teams, this book serves as a useful reference guide to increasing team productivity and energizing performance.

 

Item Number: 10.1237

Conflict Management and Negotiation Skills for Internal Auditors

By: Joan Pastor, PhD

When internal auditors interact with people across their organizations, they are bound to run into disagreements. Understanding how people think and act (including yourself), can help you to more effectively deal with them when things get challenging. 

You will also benefit from receiving a great number of tips, practices, suggestions, ideas and skills that will help you to better manage relationships and get better audit results. 

The real-life experiences of thousands of auditors are reflected in the pages of this valuable book. Learn how to:

  •       Deal with conflicts
  •       Avoid potential conflicts
  •       Understand how to manage differing positions while negotiating your position 

The book is designed to give both clarity into human nature as well as practical skills and suggestions for dealing with people in a wide range of challenging situations. 

The author, Joan Pastor, PhD has served as a private consultant and trainer to the audit profession for more than 20 years. One of the very few official clinical and industrial/organizational psychologists in the world, she wrote this book after starting a program based on in-depth research on conflict management and negotiation. 

 

Collaborative Auditing

By: James Pelletier, CIA, CGAP, and Yuki Matsuura, CCSA, CRMA, CPA

 

The role internal auditors play within their organizations continues to evolve, bringing new opportunities to consistently deliver value through quality work.

Collaborative Auditing provides guidance through an understanding that internal audit’s responsibility goes beyond individual audit engagements to ensuring that key stakeholders are left with the knowledge and tools they need to improve processes and address the root causes of issues within their organizations. 

With step-by-step guides, auditors will learn how to effectively use these tools. Auditors will gain: 

  • A more robust audit process focused on adding value in support of the organization’s key objectives.
  • Tools and techniques to effectively engage management and build stronger professional relationships with key stakeholders.
  • A framework for addressing the root cause of issues and providing high-impact insights to management.

Maximize your competency by going beyond the traditional internal auditor’s role to use the audit process to engage and educate key stakeholders in managing their risk and meeting their objectives more effectively.

 

People-Centric Skills Interpersonal and Communication Skills for Auditors and Business Professionals

By: Danny M. Golberg & Manny Rosenfield

 

People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills– whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments

In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons.People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include:  

  •          Conflict Management
  •          Coaching and Mentoring
  •          Building an Effective Team and Team Dynamics
  •          Team Leadership
  •          Partnering and Relationship Building
  •          Effective Meeting Practices
  •          Brainstorming and Multivoting
  •          Assessing Corporate Culture
  •          Active Listening
  •          Non-verbal Communications
  •          Consensus Building

These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box.People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.

 

10 Key Techniques to Improve Team Productivity: A Guide to Developing Your Team's Full Potential

By: Hernan Murdock, CIA

 

More is being asked of internal auditors than ever before. As a result, diligent efforts are needed to provide a workplace environment where individuals can achieve their full potential and, in the process, contribute to the successful execution of internal audit projects.  

Leadership is an essential ingredient for team effectiveness. It goes beyond budgets, work papers, and reports. It means knowing people, connecting with them, and helping them achieve things they didn't think they could achieve.  

This book offers a step-by-step approach to: 

  •       Hiring the right people.
  •       Giving them a compelling vision.
  •       Communicating with them.
  •       Managing, leading, and delegating.
  •       Motivating the team.
  •       Evaluating fairly and often.
  •       Recognizing their contributions.
  •       Developing their capabilities.  

An increasing body of knowledge is emerging regarding team dynamics. For internal auditors, who typically spend most of their time working on teams, this book serves as a useful reference guide to increasing team productivity and energizing performance.

 

Item Number: 10.1237