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OBSOLETE: Business Process Mapping: Improving Customer Satisfaction Textbook and Workbook Bundle

Bundled for Savings – Allowing you to successfully work, start to finish, on an entire process map, Business, Process Mapping Workbook: Improving Customer Satisfaction is a practical guide designed to accompany Jacka and Keller's Business Process Mapping: Improving Customer Satisfaction, 2nd Edition, and includes all the new applications discussed in the second edition. The hands-on workbook includes a completed case study that serves as the basis for a number of exercises showing how the process mapping is actually performed.

Bundle

$105.59
$131.99
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$131.99

Bundled for Savings! 

Allowing you to successfully work, start to finish, on an entire process map, Business, Process Mapping Workbook: Improving Customer Satisfaction is a practical guide designed to accompany Jacka and Keller's Business Process Mapping: Improving Customer Satisfaction, 2nd Edition, and includes all the new applications discussed in the second edition. The hands-on workbook includes a completed case study that serves as the basis for a number of exercises showing how the process mapping is actually performed. 

Item Number: 10.6228

Bundled for Savings! 

Allowing you to successfully work, start to finish, on an entire process map, Business, Process Mapping Workbook: Improving Customer Satisfaction is a practical guide designed to accompany Jacka and Keller's Business Process Mapping: Improving Customer Satisfaction, 2nd Edition, and includes all the new applications discussed in the second edition. The hands-on workbook includes a completed case study that serves as the basis for a number of exercises showing how the process mapping is actually performed. 

Item Number: 10.6228